Tuesday, July 31, 2012

Why chkdsk in a Windows 7 and Windows 8 dual boot?!

In a PC with two main operating systems like Windows 8 and Windows 7, each one in a separate disk partition, there appears to be a problem when switching to Windows 7 (after having previously loaded Windows 8 and restarted the computer). This is a really annoying situation in which, just when you thought you were ready to start Windows 7, the basic black screen pops up with the message: "One of your disks need to be checked for consistency. You may cancel the disk check, but itis strongly recommended that you continue." Of course you can cancel the timed operation but it will show up the next time... and you are never really sure if there is an actual problem with your disk and/or each one of its partitions. I have not yet found the solution myself, but there are some options may be worth trying. The first one is to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows. Other options I will have to first find and then test, but I read somewhere that a Windows 8 not correctly shut down may affect starting other operating systems, like Windows 7. I'll post the solution when I find it.

It's not the economy, it's lousy customer service, stupid

You'd probably have thought about this more than once. Whenever you go to a "information age" store (the big IT supermakets, or any wireless phone service provider) or even call a 1-800 service, have you not left, or hung up, with a sensation that you deserved better attention and better information? Don't you find frustrating when you have a question or need something and there is nobody around to help you? And how about, when you finally get hold of someone and this person, who almost invariably never smiles, is either "cold" in a a rude sort of way or plain clueless, or both? I've experienced this more than once and throughout the years, and I do not believe, for  a moment, that it's because I live in a self-centered and in-your-face city like New York. I know this is a national phenomenon. Let's face it. Customer service in the U.S. sucks. I have one simple explanation, rooted in corporate greed: cheap labor. It's not, mainly, the economy. Cheap labor entails hiring low skilled people, paying them minimum wage (or less!), a work force ill-prepared to help people, with an attitude that says loud and clear "I don't care", and who most of the time are young people, who are longing to punch out the clock the minute they start their work shift. I don't blame them, they are nickled and dimed every day. Remember CompUSA? I witnessed their demise and how it was rare to find genuine help. The same fate befell Circuit City and it will continue to be like that for other giants. I believe, for example, that Apple stores have been successful also because their employees are focused and willing to help, in spite of low salaries... The root of this bad customer service situation, more a consequence than a cause, is corporate greed, where big selfish, self aggrandized honchos, refuse to share their wealth. What's a few million dollars to hire, train and retain, sterling customer service in the big scheme of things of a company that have even billions in profit? They're shooting themselves in the foot... Provide good customer service and expect repeat business. This simple truth apparently escapes many a CEO who thinks the bottom line is only about sophisticated "business models" and Excel charts and business jargon and Wall Street... Only in America?

Outlook.com: a modern email for the next billion mailboxes

Microsoft launched today its new web mail service, Outlook.com, as a personal e-mail service that aspires to be "a modern email for the next billion mailboxes." It is the same desktop application and service for business (Exchange server) that you are probably already used to, but with a new Metro interface, from within your Internet browser, with a neat interface and a nimble performance . You can subscribe to this free service either creating a new account or using one of your Hotmail or Live.com accounts. Outlook.com will replace Hotmail and its aimed, among other things, to attract users from Google's Gmail service as a very solid competitor. Microsoft thinks that the time is right to reimagine email, "we realized that we needed to take a bold step, break from the past and build you a brand new service from the ground up." Read more in the Outlook Blog.